About the Role

We are looking for a detail-oriented and proactive Operations Associate to support our day-to-day operational workflows and ensure smooth, accurate, and timely execution of healthcare-related processes.

This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their work, and is committed to maintaining high standards of accuracy, efficiency, and service delivery.

Key Responsibilities

- Manage day-to-day operational workflows and ensure timely and accurate completion of assigned tasks.
- Support healthcare operations, client coordination and related administrative processes, as required.
- Identify discrepancies, resolve operational issues, and coordinate with relevant teams to ensure smooth workflow execution.
- Maintain accurate records, documentation, and operational trackers.
- Follow established Standard Operating Procedures (SOPs), quality standards, and compliance requirements while handling sensitive patient information.
- Communicate effectively with internal teams and U.S.-based stakeholders to address queries, share updates, and resolve process-related challenges.
- Identify opportunities to improve operational efficiency and recommend process improvements.
- Support additional operational activities and projects as required.

Required Qualifications





- 3–5 years of experience in healthcare operations
- Strong understanding of operational workflows, process management, documentation, and quality control.
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with internal and external stakeholders.
- Robust attention to detail and the ability to manage multiple tasks while maintaining accuracy.
- Good problem-solving, coordination, and organizational skills.
- Ability to follow established processes, meet deadlines, and consistently achieve productivity and quality benchmarks.
- Proficiency in MS Office, Google Workspace, and operational tracking tools.
- Ability to work independently while collaborating effectively with cross-functional and global teams.

Work Location and Training

- The role is remote; however, candidates must be based in Hyderabad, India.
- Candidates must be available to complete 1–2 weeks of mandatory in-office training in Hyderabad.
- Flexibility to support night-shift operations and collaborate with U.S.-based teams is required.

Location: Remote but should be based in Hyderabad

Training Requirement: Initial 1–2 weeks of in-office training (mandatory)

Working Hours: 6:30 pm IST to 3:30 am IST

📌 Operations Associate (Hyderabad)
🏢 Small Joys
📍 Hyderabad