Hospital: Shayona Hospital, Ghatlodiya, Ahmedabad (30 beds)

Department: Front Office / Patient Services

Reports to: Hospital Administrator / Medical Director

Supervises: Front office executives, OPD coordinators, receptionists, billing and registration staff

Shift: Fixed duty, 12 hours

Purpose of the role

Run the hospital’s front office so that every patient has a smooth, courteous and well-organised experience, from first contact and registration to billing and discharge. Keep OPD flow, admissions and front desk operations running efficiently.

Key responsibilities

1. Front desk and patient experience

- Oversee reception, enquiry, registration and help-desk services.
- Make sure patients and visitors are received politely and guided correctly.
- Handle patient complaints and feedback, and escalate reliable issues quickly.

2. OPD management

- Coordinate OPD scheduling, appointments, queues and doctor availability.
- Reduce patient waiting time and keep OPD flow orderly.
- Work with doctors, nursing and diagnostics so patients move smoothly between departments.

3. Admission, discharge and billing coordination

- Supervise the admission process, documentation and consent forms.
- Coordinate the discharge process so billing and paperwork are finished on time.
- Check that billing is accurate and transparent, with correct estimates and counselling for patients and families.
- Coordinate with insurance, TPA and corporate desks for cashless and reimbursement cases (PMJAY, MA and other schemes, if applicable).

4. Team management

- Prepare duty rosters for front office and OPD staff and make sure shifts are covered.
- Train, supervise and appraise staff.




- Hold regular team briefings, and set and monitor performance targets.

5. Records, reporting and compliance

- Keep patient records, registers and HMIS data accurate and confidential.
- Prepare daily, weekly and monthly reports on OPD footfall, admissions, collections and complaints.
- Follow hospital policies, NABH standards (if applicable), patient rights and data privacy rules.

6. Coordination and emergency support

- Coordinate with administration, nursing, pharmacy, lab, radiology and housekeeping.
- Support emergency admissions and medico-legal documentation procedures.
- Manage ambulance and transport coordination if applicable.

Requirements
- Education: Graduate (B.Com, BBA, BHA or similar). MBA or PG Diploma in Hospital Administration is preferred.
- Experience: 3–5 years in a hospital front office or OPD, including at least 1–2 years in a supervisory role. Experience in a hospital of similar size is preferred.
- Skills:
- Strong communication in Gujarati, Hindi and English
- Leadership and people management
- Working knowledge of HIS/HMIS software, MS Office and billing
- Complaint handling and problem solving
- Ability to stay calm under pressure
- Other: Professional appearance, punctuality and willingness to work 12-hour fixed duty. Immediate joining is preferred.

Key performance indicators
- Patient waiting time in OPD
- Patient satisfaction and complaint resolution time
- Billing accuracy and discharge turnaround time
- Staff attendance and roster adherence
- Accuracy of reports and records

Pay: ₹10,000.00 - ₹26,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 opd cordinator / sr front office executive (Ahmedabad)
🏢 shayona hospital
📍 Ahmedabad