Key Responsibilities:

- Monitor and respond to incoming calls and text messages from US clients, facilities, and active employees.
- Manage last-minute staffing requests, employee call-outs, late arrivals, and shift coverage.
- Search the ATS and active employee database to identify suitable replacement resources.
- Contact employees to confirm availability and coordinate shift coverage.
- Communicate staffing updates, replacement status, and estimated arrival times (ETAs) to clients.
- Document calls, staffing activities, and follow-up items for effective team coordination.
- Assist with candidate sourcing, resume screening, basic candidate queries, and ATS data entry during downtime.
- Maintain accurate records and ensure clear handovers to the daytime team.

Required Skills & Experience:



Minimum 2+ years of experience in US Recruitment or US Onboarding is mandatory.

Excellent verbal and written English communication skills.

Hands-on experience with ATS, staffing systems, CRM, or call-logging platforms.

Strong multitasking, problem-solving, and decision-making abilities.

Ability to manage urgent requests professionally and work independently.

Excellent attention to detail and a solid customer-service orientation.

Work Location: Whitefield, Bangalore

Work Mode: Work from Office (Onsite)

Shift Timings: 10:30 AM 07:30 PM IST

Working Days: Monday Friday

Interested candidates meeting the above experience can share their updated resumes to [email protected]

📌 Onsite - WE ARE Hiring US Operations Support Coordinator (DAY SHIFT) (Bengaluru)
🏢 IonIdea
📍 Bengaluru