Job highlights

- Should be willing to work in 24 / 7 environment (Shift will depend on the Project)
- Basic Knowledge of SCCM deployment. Good Customer orientation and coordination skills. Good knowledge in deployment tools viz
- Basic understanding of networking concepts. Good Working knowledge in PowerShell scripting. Be the first point of escalation for any issues.

Job Title Nexthink Consultant - SME Proposed Grade B3/C1 Experience Level 10-12 Years - Desktop/Server support, System Administration

7+ years of experience in Nexthink

Role & Responsibilities

Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization.

Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.

Mandatorily specify the domain/technology areas the candidate will work on.]

Role: KEY RESULT AREAS (Activities scheduled in the project)

Requirements gathering from Customer

- Responsible for overall Plan and design of Nexthink Architecture
- Prepare Nexthink Implementation & Deployment Project & Execution Plan
- Responsible for managing Nexthink Cloud instance and if (on-Prem) Appliance via Linux command line
- Creation of Nexthink process documentations
- Responsible for preparing Nexthink test cases and Test execution
- Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off
- Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies
- Envision, Plan & deploy Nexthink infinity operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc..
- Create scripts in PowerShell for Infinity or Nexthink Act modules.
- Leading team of BAU consultants / engineers
- Provide technical guidance and coordination with onsite / offshore team
- Review Nexthink Engineering/Deployment project plan and progress
- Participate in program and project review meetings




- Coordination with BAU team for handover
- Responsible for overall reporting and technical documentation needs

Required Candidate Profile (Job Requirements/Descriptions)

[Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on.

What Knowledge of job, Market/Industry knowledge he must possess.

Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc.

Describe in detail what his current role should have been in his current organization.]

Profile:

Should be willing to work in 24/7 environment (Shift will depend on the Project)

- Strong Knowledge of Nexthink concepts, Architecture and Operational configurations
- Good to know NQL - Nexthink Query Language
- Strong knowledge in windows 10 and Windows 11 Operating System
- Good Knowledge of Desktop Support operations on L2 and L3 levels and incident management, Problem Management & Change Management
- Basic Knowledge of NQL Command/Linux /Unix Commands
- Basic Knowledge of SCCM deployment
- Positive Customer orientation and coordination skills
- Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
- Basic knowledge of Active Directory and Windows Servers
- Basic understanding of networking concepts
- Good Working knowledge in PowerShell scripting
- Be the first point of escalation for any issues
- Manage the DEX score as per the agreed compliance score
- Manage team (onsite and offshore) and ensure deliverables are met on time
- Strong communication & presentation skills

Certifications:

1. windows 10 and Windows 11 Certification.
2. Nexthink IT Support Module Certification - Mandatory
3. Nexthink IT Admin Module Certification - Mandatory
4. Infinity certifications

Education: B.Sc, B.Tech or any Graduate with relevant experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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