Role Descriptions: DEX/Nexthink SME

Essential Skills: Role Overview

We are seeking a highly motivated Nexthink SME to support the implementation, administration, optimization, and ongoing operations of the Nexthink Digital Employee Experience (DEX) platform. The role will be responsible for configuring the platform, onboarding endpoints, developing dashboards, investigations, and remote actions, while enabling proactive monitoring and improving end-user digital workplace experience.

The ideal candidate should possess solid expertise in End User Computing (EUC), endpoint management, IT operations, analytics, and Nexthink platform administration.

Key Responsibilities

Nexthink Implementation & Configuration

- Support the deployment and implementation of Nexthink DEX across enterprise environments.
- Configure and manage Nexthink platform components, endpoint collectors, Investigations, dashboards, campaigns, and Remote Actions, aligned with the deployed Nexthink platform version.
- Assist in onboarding Windows, macOS, and VDI devices into the Nexthink platform.
- Validate collector deployment, endpoint communication, and data ingestion.
- Support platform upgrades, patching, and configuration changes.

Monitoring & Analytics
- Create and maintain custom Investigations, dashboards, and reports.
- Monitor endpoint health, device performance, application experience, and user sentiment.
- Analyze Nexthink data to identify trends, recurring issues, and improvement opportunities.
- Develop DEX scorecards and KPI reporting for business and IT stakeholders.
- Generate executive and operational reports on end-user experience.

Remote Actions & Automation
- Develop, test, and maintain Nexthink Remote Actions.




- Automate routine endpoint remediation and self-healing activities.
- Create proactive alerting and automated workflows.
- Support automation integration with ServiceNow and endpoint management platforms.

Service Improvement & User Experience
- Identify user experience issues through Nexthink analytics and telemetry data.
- Recommend improvements to device performance, application stability, and user productivity.
- Work closely with Service Desk teams to reduce ticket volumes through proactive remediation.
- Support DEX initiatives and continuous improvement programs.

Integration & Collaboration
- Assist in integrating Nexthink with:
- ServiceNow
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Azure AD / Entra ID
- Power BI
- ITSM and monitoring tools
- Collaborate with EUC, Infrastructure, Security, and Service Desk teams.
- Participate in solution design workshops and implementation discussions.

Operational Support
- Perform Nexthink platform health checks and troubleshooting.
- Ensure smooth operation and availability of Nexthink services.
- Investigate and resolve platform-related incidents and performance issues.
- Maintain operational documentation, runbooks, and knowledge articles.

Required Technical Skills: Must-Have Skills

Nexthink Skills

- Nexthink Infinity Platform
- Investigations
- Dashboards & Reporting
- Nexthink analytics,



investigations, and dashboards
- Campaigns
- Remote Actions
- Experience Optimization
- Endpoint Analytics
- DEX Monitoring

Endpoint Management
- Microsoft Intune
- SCCM/MECM
- Windows 10/11 Administration
- macOS Management
- Citrix / VMware VDI Environments

IT Operations & Monitoring
- ServiceNow
- ITIL Processes
- Incident & Problem Management
- Endpoint Monitoring and Analytics

Scripting & Automation
- PowerShell (Must Have)
- Basic Python (Good to Have)
- REST APIs
- JSON

Infrastructure Knowledge
- Active Directory
- Azure AD / Microsoft Entra ID
- Microsoft 365
- Networking Fundamentals (DNS, DHCP, VPN)
- Endpoint Security Concepts

Required Experience:
- 5-8 years of experience in EUC, Endpoint Management, or IT Infrastructure.
- Minimum 2-4 years of hands-on Nexthink administration and support experience.
- Experience implementing and supporting Digital Employee Experience (DEX) solutions.
- Experience with Intune, SCCM, and ServiceNow integrations.
- Strong hands-on troubleshooting and analytical skills.
- Experience in enterprise-scale endpoint environments.

Preferred Certifications: Good-to-Have Technical Exposure

Power BI, broader ITSM/monitoring integrations, and Python scripting exposure.

- Nexthink Certified Professional
- Nexthink Certified Expert (Preferred)
- ITIL Foundation
- Microsoft Endpoint Administrator Associate
- ServiceNow Fundamentals

Desirable Skills: 5-8 Years Overall Experience with minimum 2-4 years of hands-on Nexthink administration, implementation, and support experience.

Skills: Nexthink

Experience Required: 5-8 Years

Location: PUNE / Relocation is fine

📌 Nexthink (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru