We are looking for an experienced Technical Support Engineer with strong networking, Linux troubleshooting, and SaaS integration skills. You will own complex customer issues end-to-end, lead critical escalations, perform evidence-based root cause analysis, and collaborate with Engineering and Product teams to deliver effective resolutions.

Key Responsibilities

- Own complex technical issues from initial triage through resolution, documentation, and customer follow-up.

- Troubleshoot enterprise networking issues involving TCP/IP, DNS, DHCP, VLANs, routing, SNMP, and network traffic visibility.

- Analyze logs, packet captures, system behavior, and API responses to identify root causes.

- Troubleshoot Linux-based systems, services, processes, resource utilization, and network connectivity.

- Resolve issues involving REST APIs, HTTP/HTTPS, SAML/OAuth authentication, SSL/TLS certificates, and third-party integrations.

- Lead high-priority customer escalations, coordinate with Engineering and Product teams, and communicate resolution plans clearly.

- Reproduce customer issues and provide detailed technical evidence, including logs, packet captures, and troubleshooting steps.

- Develop knowledge base articles, technical documentation,



and runbooks to improve support efficiency.

Required Skills & Qualifications

- 6+ years of experience in Technical Support Engineering, Network Engineering, Systems Engineering, SRE, or related roles.

- Strong hands-on networking and troubleshooting expertise across TCP/IP, DNS, DHCP, VLANs, SNMP, and network traffic analysis.

- Solid Linux command-line skills, log analysis, and system-level debugging.

- Experience with Wireshark, tcpdump, curl, Postman, and REST API troubleshooting.

- Knowledge of HTTP/HTTPS, SAML/OAuth, SSL/TLS certificates, and SaaS integrations.

- Proven experience in root cause analysis, production incidents, and high-severity customer escalations.

- Excellent customer communication, technical documentation, and cross-functional collaboration skills.

Good to Have

- Experience with VMware vSphere, ESXi, or vCenter.

- Exposure to IoT/IoMT, OT security, cybersecurity, or network visibility platforms.

- Familiarity with Kafka, Cassandra, PostgreSQL, or distributed systems.

- Experience with ServiceNow, Jira, Zendesk, or similar support tools.

Interested? Please write to [email protected] to get connected!

📌 Network Security Engineer | Enterprise Support | SaaS | Linux | API | IOT Security Platform (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru