# Job Title: Network Operations Lead (VP / GM / DGM)

- Job Location: Bangalore
- Experience: 12–18 Years
- CTC: ₹25–60 LPA
- Function: Network Operations &
- Infrastructure Leadership
- Notice Period: Immediate to 60 days(863)
- Interview Process: HR Head Screening →
- COO Interview →
- CEO Interview

## Role Overview We are seeking a senior Network Operations Leader to oversee enterprise network infrastructure, nationwide Network Operations Center (NOC) functions, and high-availability connectivity across private, hybrid, and public cloud environments.

The role involves leading 24/7 network operations, driving network performance and reliability, managing critical incidents, and ensuring seamless connectivity for enterprise clients operating in VDI and digital workspace environments.

The ideal candidate will bring strong technical expertise in enterprise networking and cloud connectivity, combined with proven leadership in NOC governance, team management, vendor relationships, and service-level performance.

## Key Responsibilities

### 1.

Network

Operations &

- NOC Leadership

- Lead end-to-end 24/7 NOC operations, including monitoring, incident management, escalation management, and service restoration.
- Establish operational processes to improve network availability, performance, and service reliability.
- Drive proactive monitoring, problem management, root cause analysis (RCA), and preventive actions.
- Coordinate across L1, L2, and L3 teams to ensure timely incident resolution and minimal service disruption.
- Manage operations across distributed delivery teams and support global enterprise environments.

### 2.

Network

Architecture &
- Performance

- Oversee enterprise network architecture, routing and switching, SD-WAN, load balancing, NAC, and VPN/ZTNA infrastructure.
- Ensure reliable, low-latency connectivity for VDI, EUC, and digital workspace platforms.
- Monitor network performance indicators, including latency, packet loss, availability, and throughput.
- Drive capacity planning, network optimization, resilience, and infrastructure improvement initiatives.
- Support network modernization and transformation across enterprise and cloud environments.

### 3. SLA, Availability &
- Service Governance

- Drive network availability targets of approximately 99.98% across client environments.
- Establish and monitor SLAs, KPIs, operational dashboards, and performance reporting.




- Lead major incident reviews and ensure corrective and preventive actions are implemented.
- Identify recurring operational issues and drive continuous service improvement.
- Ensure minimal impact on business-critical applications and end-user connectivity.

### 4.

Network

Security &
- Compliance

- Oversee firewall policies, perimeter security, secure remote access, and network access controls.
- Ensure effective implementation of network security standards and operational controls.
- Support compliance requirements aligned with SOC 2, ISO 27001, and HIPAA, where applicable.
- Coordinate with security and infrastructure teams to address vulnerabilities and network risks.

### 5. Team, Vendor &
- Stakeholder Management

- Lead network engineers, architects, and L1–L3 operational teams.
- Build team capability through performance management, technical development, and operational governance.
- Manage OEMs, telecom providers, and external vendors to ensure service quality and contractual SLA adherence.
- Coordinate with senior leadership and client stakeholders on service performance, escalations, and transformation initiatives.
- Drive operational efficiency, resource planning, and service improvement programs.

## Must-Have Skills &

- Experience

### Technical Expertise

- Strong expertise in Enterprise Routing &
- Switching

, including Cisco, Juniper, and/or Arista technologies.
- Proven experience with SD-WAN and enterprise WAN infrastructure.
- Strong knowledge of network security solutions, including Palo Alto/Fortinet Firewalls.
- Experience with F5/Citrix Application Delivery Controllers (ADC).
- Knowledge of Network Access Control (NAC), including Cisco ISE and/or Aruba ClearPass.
- Cloud networking expertise across:
- AWS VPC and Transit Gateway architecture
- Azure ExpressRoute
- GCP Cloud Interconnect
- Strong understanding of networking protocols and technologies:
- BGP and OSPF
- MPLS
- IPsec VPN
- VXLAN
- ZTNA

### Operations &
- Leadership

- 12–18 years of relevant experience in network operations, enterprise networking, infrastructure, or NOC leadership.




- Proven experience managing large-scale or geographically distributed network operations.
- Solid understanding of 24/7 NOC governance, incident management, escalation management, and RCA.
- Experience managing SLAs, availability targets, network performance, and operational KPIs.
- Demonstrated people leadership, vendor management, and stakeholder management capabilities.
- Job stability: At least 3 years with an organization.
- Willingness to work rotational shifts whenever required.
- Notice period of immediate to 60 days.

## Nice-to-Have Skills
- Experience supporting VDI, EUC, and digital workspace environments.
- Exposure to private, hybrid, and public cloud connectivity for global enterprise clients.
- Experience managing multi-location NOC or network operations teams.
- Experience driving network transformation, automation, proactive monitoring, and operational maturity initiatives.
- Familiarity with service management frameworks and enterprise IT operations governance.
- Experience supporting high-availability environments with stringent latency and uptime requirements.

## Ideal Candidate Profile A senior network operations professional currently leading or managing enterprise networking, NOC, or infrastructure operations, with a combination of strong technical depth and leadership experience. The candidate should be capable of managing complex network environments, leading critical incident resolution, improving service reliability, and governing large teams and vendor ecosystems.
- Preferred Designations: Vice President –
- Network Operations, General Manager –
- Network Operations, Deputy General Manager –
- Network Operations, Director –
- Network Operations, or equivalent senior leadership roles.

## Work Requirements
- Location: Bangalore
- Shift Flexibility: Must be open to rotational shifts when required.
- Notice Period: Immediate to 60 days.
- Career Stability:** Minimum 3 years with an organization is required.

## Interview Process
- Screening with HR Head
- Interview with COO
- Final interview with CEO

Skills: aruba clearpass,sd-wan,fortinet firewalls,f5/citrix application delivery controllers (adc),cisco technologies,availability targets,enterprise routing & switching,enterprise wan infrastructure,juniper,palo alto,network security solutions,24/7 noc governance,nac,cisco ise,arista technologies,aws vpc,transit gateway architecture,ospf,azure expressroute,bgp,gcp cloud interconnect,mpls,slas

📌 Network Operations Lead (Bengaluru)
🏢 Umanist NA
📍 Bengaluru