Support (Bengaluru)

Support (Bengaluru)

21 Oct
|
EPAM Systems
|
Bengaluru

21 Oct

EPAM Systems

Bengaluru

Advanced hands-on expertise in the designated technology track, with the ability to coordinate adjacent tracks.

- Advanced operational knowledge of Microsoft 365 and Office 365 services.

- Strong hands-on experience with Microsoft Teams and Microsoft Teams Voice.

- Advanced knowledge of Exchange Online mail-flow troubleshooting.

- Experience supporting SharePoint Online and OneDrive for Business.

- Strong understanding of Teams calling policies, dial plans, number management, call routing and voice configuration.

- Experience troubleshooting call-quality, PSTN connectivity and enterprise voice issues.

- Ability to analyse Microsoft 365 service health, message traces, logs and technical alerts.

- Experience leading complex incident restoration and technical problem investigations.

- Robust understanding of incident, request, problem, change and major-incident management.

📌 Support (Bengaluru)
🏢 EPAM Systems
📍 Bengaluru

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