We are looking for a confident, articulate and customer-focused professional to manage business communication with our international clients. The role involves interacting with overseas buyers through email and phone, responding to enquiries, preparing quotations and order sheets, and coordinating with internal teams to ensure smooth execution of orders.

The ideal candidate should have excellent written and spoken English, a professional yet warm communication style, good numerical aptitude, and a genuine interest in building long-term customer relationships.

Key Responsibilities

- Handle day-to-day communication with international clients through emails and phone calls.
- Respond to customer enquiries, prepare quotations and follow up on pending orders and proposals.
- Prepare and maintain quotations, price lists, order sheets and other business documents.
- Coordinate with internal teams regarding product samples, order processing, production updates and dispatch schedules.
- Ensure timely responses to client queries and proactively communicate order updates.
- Maintain accurate client records, order details and follow-up schedules.
- Build strong client relationships through professional, friendly and solution-oriented communication.
- Assist with sales coordination and export-related documentation as required.

Skills & Qualifications

- Minimum 2 years of experience in business communication, client servicing, export sales coordination, marketing or a related field.
- Excellent command of written and spoken English.




- Good working knowledge of MS Excel and MS Office.
- Strong numerical aptitude and accuracy in preparing quotations and order sheets.
- Detail-oriented, organized and methodical approach to work.
- Professional presentation, confidence and a friendly, customer-first attitude.
- Ability to manage multiple tasks, follow up independently and meet deadlines.
- Experience working with international clients or in an export-oriented company will be an advantage.

About the Company Song of India is a premium home fragrance and personal care brand with a legacy dating back to 1932. We are a fourth-generation, family-run business specializing in the manufacturing and export of products such as scented candles, reed diffusers, incense, essential oils and personal care products.

With a team of over 300 employees, many of whom have been associated with us for years, we believe in building a positive, supportive and growth-oriented workplace. We value long-term relationships, integrity, quality and a genuine commitment to our customers.

Job Type: Full time

Pay: ₹18,000.00 - ₹45,000.00 per month

Application Question(s)

- What is your expected in-hand salary per month from the new job ?
- What was your last in-hand salary per month from the current / previous job?
- What is your current place of residence/ stay and how far is it from Sector-11 Noida. Are you willing to commute everyday?

Experience:
- business communication / merchandiser: 2 years (Required)

Work Location: In person

📌 Merchandising & Business Communication Executive - Home Fragrance Exports (Noida)
🏢 R. Expo
📍 Noida