Job Title : Manager – Emerging Business (CRM & Process Management)

Experience: 4+ Years

Location: Mumbai, India

Role Overview:

We are looking for a CRM and Process Management qualified to manage CRM operations, streamline business processes, troubleshoot system issues, and coordinate with internal teams and external technology partners.

Key Responsibilities:

- Manage day-to-day CRM operations, workflows, automation, and lead allocation.
- Monitor lead routing, callback scheduling, presales, and renewal processes.
- Identify and resolve CRM-related issues, data mismatches, and workflow errors in coordination with IT teams.
- Coordinate with business, operations, contact centre teams, and external vendors for issue resolution and system enhancements.
- Conduct UAT testing and validate system changes before production deployment.
- Support API integrations, SFTP file transfers, and data validation activities.
- Manage CRM user access, account activations, deactivations,



and configurations.
- Prepare reports, maintain documentation, and support vendor coordination and operational compliance.

Requirements:

- Graduate or Postgraduate with 4+ years of experience in CRM Operations, CRM Administration, Business Process Management, or Digital Operations.
- Hands-on experience with LeadSquared (LSQ) CRM is preferred.
- Understanding of CRM workflows, automation, lead management, and system integrations.
- Experience in UAT, troubleshooting, data validation, and coordination with IT teams.
- Strong stakeholder management, analytical, communication, and problem-solving skills.
- Experience in insurance, BFSI, or contact centre operations will be an added advantage.

Interested candidates: Please share your updated CV via direct message or at [email protected]

📌 Manager (Mumbai)
🏢 Evoke HR Solutions
📍 Mumbai