What are we looking for?

As a Manager, the role involves managing a team and monitoring claim assessment process. It involves monitoring audits, handing complex cases and performing quality checks by increasing efficiency of the department.

What does the job entail?

Leading a team and ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).

1. Managing communications with internal and external stakeholders as per the pre-defined guidelines.
2. Setting up current processes and strategies to improve efficiency of departmental activities
3. Managing cross functional departmental activities.
4. Maintaining and managing client data to ensure process completion.
5. Assessing the claim /Pre claim process to ensure its genuineness.
6. Conducting quality checks and audit process to ensure regulatory norms are met.
7. Managing escalation and providing timely resolution.




8. Identifying the gaps and implementing changes for overall process improvement.
9. Monitoring MIS activities to ensure smooth flow of the departmental process.
10. Taking a proactive approach in training subordinates.
11. Creating summary reports regarding verification of claims.

13)Encouraging the team for the Eureka project.

Work Experience

Work Experience: 5 years’ experience in Insurance Industry.

Essential Qualification

Academic Qualification: Graduate/Post Graduate

Preferred Skills

Leadership skills.

- Strong analytical abilities.
- Interpersonal skills.
- Stakeholder management.
- MS Office (Excel, PowerPoint and etc.)
- Presentation skills.

📌 Manager - Claims (Mumbai)
🏢 HDFC Life
📍 Mumbai