We are seeking a dedicated and enthusiastic Malayalam Voice Process Associate to join our team in Kerala or Tamil Nadu. This role is ideal for freshers who are passionate about customer service and have a strong command of the Malayalam language. As a Voice Process Associate, you will be responsible for handling customer inquiries, providing information about our services, and ensuring a high level of customer satisfaction.

Key Responsibilities

- Engage with customers over the phone, addressing their queries and providing solutions in a timely manner.

- Maintain a positive and professional demeanor while interacting with customers.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service delivery and customer experience.




- Participate in training sessions to enhance product knowledge and communication skills.

Required Skills

- Proficiency in Malayalam, both spoken and written.
- Strong communication skills and a customer-oriented mindset.
- Ability to work in a rapid-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with call center operations is a plus. This is an excellent opportunity for individuals looking to start their career in the voice process industry. If you are a fresher with a passion for customer service and the ability to communicate effectively in Malayalam, we encourage you to apply and be a part of our dynamic team.

This job is provided by Shine.com

📌 Malayalam Voice Process Associate (Idukki)
🏢 KG Invicta Services (KGiS)
📍 Idukki