As a Senior Loyalty Consultant, expectations are as follows :

- Develop, design and help implement effective loyalty programs to enhance customer engagement and retention across clients
- Develop & help implement Trade Schemes, distribution programs for clients
- Proven experience in loyalty marketing or a related field
- Ability to analyze complex data sets and make informed decisions to drive business growth.
- Experience in selling loyalty / CRM systems or similar marketing tools
- Analyze customer feedback and market trends to identify opportunities for growth
- Proven experience in managing digital loyalty programs
- Develop and refine customer journey maps for each brand to identify key touchpoints and opportunities for enhanced engagement, personalized communication and friction reduction.




- Stay abreast of the latest CRM, loyalty, and customer experience technologies and trends.

Qualifications and Requirements:

- Solid knowledge of customer retention & loyalty strategies
- Experience in designing and executing loyalty programs
- Good understanding of customer data, segmentation & analytics
- Hands-on with CRM tools (Salesforce, Zoho, etc.)
- Strong communication & stakeholder management skills
- Experience working with sales & marketing teams
- Leadership / team handling experience (for senior role)
- MBA (preferred)

📌 Loyalty Consultant (New Delhi)
🏢 Bada Business
📍 New Delhi