1. for CS to Logistics Team: (Executive/Sr. Executive)
a. Handling all logistics related queries which will be routed from the CS team through mails, chats, and calls.
b. Closing urgent deliveries, POD, disputed cases raised from customers.
c. Closing all the cases for customers within defined TAT.
d. Need to take ownership and close customer queries with a positive response.
e. Enhances organization reputation by accepting ownership for accomplishing recent and different requests.
f. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.
g. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.
h. Engaging with a cross functional team.
Role: Logistics Executive, Industry Type: Internet (E-Commerce), Department: Procurement & Supply Chain, Employment Type: Full Time, Permanent Role Category: SCM & Logistics Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Logistics Logistics ManagementSupply Chain ManagementLogistics Operations3rd Party Vendor ManagementLogistics Coordination