Roles and Responsibilities :

- Communicating with customer, internal technical engineers to ensure that services are delivered effectively.
- Promptly following up on service requests and providing customer feedback.
- Monitoring the supplied equipment and machinery performance and developing preventative maintenance measures includes spare parts.
- Conducting quality assurance and safety checks on all equipment.
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
- Writing reports and presenting findings to Managers and Supervisors on a regular basis.
- Effective closing meetings with customer with proper MoM documents and customer satisfaction feedback.
- The ability to remain professional under pressure.
- Computer knowledge with MS Office working skill.

1.



Ability to install the machinery equipment and to provide proper training on the machine/ equipment.

Job Requirements :

1. Service knowledge of Mechanical, Electronic, Electromechanical Electrical items/ Equipment.

2.

Experience troubleshooting and responding to customer concerns.

- Proven record of being reliable and accountable for closing service related topics
- Ability to work in a fast-paced, self-directed, entrepreneurial environment
- Ability to work independently and self-motivated.
- Anyalytical with problem solving skills.
- Scheduling the task and prioritizing the service calls.
- Explicit communication with team members and customers

📌 Lead Engineer (Bengaluru)
🏢 Resource Algorithm
📍 Bengaluru