Job Opening: L1 Infrastructure Support Engineer

Job Title: L1 Infrastructure Support Engineer

Location: Airoli, Navi Mumbai (On-site)

Experience Required: 2–3 Years

Employment Type: Full-time

Work Schedule: 09:00 AM – 06:00 PM | Monday to Saturday (6 days/week)

Positions Available: 1 Resource

Job Summary We are seeking a proactive L1 Infrastructure Support Engineer to manage day-to-day IT infrastructure operations, system monitoring, and level-1 troubleshooting. The candidate will ensure high availability and stability across Windows/Linux OS, hypervisors, networks, backups, and storage, while managing OEM vendor coordination and SLA-based service delivery.

Key Responsibilities

- OS Administration & Health Checks: Perform daily administration, monitoring, and health checks for Windows Server and Linux environments.
- Patching & Security: Support scheduled OS patching, security updates, and assist in vulnerability remediation.
- Hyper-V & Virtualization: Conduct basic Hyper-V health checks, host/VM monitoring, and routine operational tasks.
- Incident Management & Resolution: Provide L1 troubleshooting for infrastructure incidents and service requests within agreed SLAs.
- OEM / Vendor Coordination & Technical Escalation: Coordinate directly with OEM/vendors, application support teams, and senior L2 engineers to escalate unresolved technical issues, log support tickets with vendors, and track them through to resolution.
- Infrastructure & Backup Monitoring: Monitor servers, storage, network devices, and virtualization platforms. Oversee backup schedules, verify logs, and report failed jobs.
- Documentation & SLA Compliance: Maintain Standard Operating Procedures (SOPs), operational documentation, asset inventories, and ticket logs following ITIL practices.

Required Skills & Qualifications

- Experience: 2–3 years in IT infrastructure support or enterprise helpdesk roles.
- OS Knowledge: Windows Server (2016/2019/2022) and Linux (RHEL/Ubuntu/CentOS).
- Virtualization & Backup: Basic Hyper-V, enterprise backup solutions,



and SAN/NAS storage concepts.
- Networking & Tools: Basic TCP/IP, DNS, DHCP, and experience with ticketing tools (e.g., ServiceNow, JIRA) and monitoring tools (e.g., Nagios, Zabbix).
- Job Opening: L2 Windows & Virtualization Engineer

Job Title: L2 Windows & Virtualization Engineer Location: Airoli, Navi Mumbai (On-site)

Experience Required: 5–8 Years

Employment Type: Full-time

Work Schedule: 09:00 AM – 06:00 PM | Monday to Saturday (6 days/week)

Positions Available: 1 Resource

Job Summary We are looking for an experienced L2 Windows & Virtualization Engineer to maintain and optimize our IT infrastructure setting. The candidate will manage Windows Server administration, Hyper-V clusters, system performance tuning, patch management, and act as the primary technical liaison for OEM vendor support and complex escalations.

Key Responsibilities

- Windows Server Administration: Provide L2 troubleshooting and administration for Windows Server (2016/2019/2022), Active Directory, Group Policy (GPO), DNS, and DHCP.
- Hyper-V Virtualization: Manage Hyper-V clusters, VM provisioning, resource allocation, host health, and performance tuning.
- OEM & Vendor Technical Escalation: Lead technical escalations and manage end-to-end coordination with OEM vendors (e.g., Microsoft, hardware OEMs, backup vendors) to troubleshoot complex system bugs, hardware failures, and high-severity outages.
- Patching & Vulnerability Remediation: Execute OS patch cycles using enterprise tools (WSUS/SCCM/MECM), drive vulnerability remediation, and ensure compliance.
- Backup, Storage & Incident Management: Troubleshoot backup/storage failures, execute disaster recovery (DR) steps, perform root cause analysis (RCA), and manage Incident, Problem, and Change tickets.

Required Skills & Qualifications

- Experience: 5–8 years in Windows Server, Hyper-V virtualization, and enterprise infrastructure management.
- Certifications (Preferred): Microsoft Certified: Windows Server Hybrid Administrator Associate, MCSA/MCSE, or ITIL Foundation.

Skills: dns,gpo,microsoft hyper-v,itil,windows server,dhcp,powershell scripting

📌 Windows & Virtualization Engineer (Navi Mumbai)
🏢 Neev
📍 Navi Mumbai