About the jobWe're Hiring: Support Executive – Night Shift

Company: Sofmen Technologies Pvt. Ltd.

Location: Indore, Madhya Pradesh

Experience: 1–4Years

Work Mode: Work from Home

Shift: Night Shift (US Time Zone)

About the Role

We are looking for a customer-focused and responsible Support Executive to assist international customers with queries related to our online platform. The ideal candidate should have good communication skills, a problem-solving attitude, and the ability to provide timely support during US business hours.

Key Responsibilities-

-Handle international customer queries through calls, emails, and messages.

-Provide basic technical support and troubleshoot platform-related issues.

-Understand customer concerns and guide them toward appropriate solutions.

-Escalate complex technical issues to the relevant team.

-Maintain accurate records of customer interactions and reported issues.





-Coordinate with internal teams to ensure timely resolution of customer concerns.

-Deliver a professional and positive customer support experience.

Requirements

-Positive verbal and written English communication skills.

-Basic computer knowledge and familiarity with web-based applications.

-Strong problem-solving and customer-handling skills.

-Willingness to work night shifts aligned with US business hours.

-Ability to learn new tools and processes quickly.

-Provides L1/L2 support

-Added Advantage: Experience in a SaaS company, product-based company, or POS (Point of Sale) system.

What We're Looking For A proactive, patient, and customer-oriented individual who can handle customer queries professionally and work independently during night shifts.

📌 / Support Executive (India)
🏢 Sofmen Technologies
📍 India