- Designation: L1 Storage Support Engineer – Hitachi
- Experience: 3-5 years
- Location: Bangalore (Electronics City)
- Qualification: Any Graduate, preference BE/Btech/BCA/BSC/MCA
Key Responsibilities
- Monitor Hitachi storage arrays, including deployed Virtual Storage Platform (VSP) models.
- Monitor storage array health, controller status, disk status, ports and hardware alerts.
- Check storage pool utilisation, allocated capacity and available space.
- Monitor IOPS, response time, latency and other available performance indicators.
- Check storage dashboards and alerts using available management tools, such as Hitachi Ops Center or Storage Navigator, depending on the deployed platform.
- Perform daily health checks and submit reports to the reporting manager
Alert Monitoring and First-Level TroubleshootingSAN and Host Connectivity MonitoringStorage Capacity and Performance ReportingIncident and SLA ManagementBackup, Replication and DR Monitoring Mandatory Technical Skills
- Basic knowledge of Hitachi enterprise storage and VSP architecture.
- Understanding of SAN and Fibre Channel fundamentals.
- Basic knowledge of LUNs, WWPNs, host groups and storage pools.
- Understanding of RAID, disks, controllers and storage capacity.
- Basic knowledge of IOPS, throughput, latency and storage utilisation.
- Familiarity with storage monitoring dashboards and alert management.
- Basic understanding of Windows/Linux servers and VMware environments.
- Knowledge of incident management, ticketing and SLA processes.
- Positive documentation and reporting skills.