Company Description Sodexo is a global leader in food and services, dedicated to shaping better everyday experiences at work, in healthcare, education, and leisure. Founded in 1966 in Marseille, the company operates with an independent, responsible business model focused on improving quality of life and supporting economic, social, and environmental progress in the communities it serves. With 426,000 employees across 43 countries, Sodexo serves 80 million consumers daily and ranks as the second-largest France-based private employer worldwide.

The Group combines growth with strong social commitment and is recognized in major sustainability and performance indices such as CAC Next 20, FTSE 4 Good, and DJSI. Sodexo reported consolidated revenues of 24.1 billion euros in Fiscal 2025 and a market capitalization of 8.3 billion euros as of October 22, 2025.

Role Description The Key Account Manager – Soft Services is a full-time, on-site role based in Bengaluru South, responsible for managing and growing strategic client relationships in the soft services portfolio (such as housekeeping, support services, and related facility solutions). The role involves overseeing service delivery performance, coordinating with operations teams, and ensuring contractual obligations and service level agreements are met. This position includes developing and implementing account plans, identifying opportunities for service improvement and revenue growth,



and preparing regular reports and presentations for internal stakeholders and clients.

The Key Account

Manager will handle customer queries and escalations, monitor KPIs, and support continuous improvement initiatives in alignment with Sodexo’s standards. Collaboration with cross-functional teams, participation in reviews, and maintaining high levels of customer satisfaction are key aspects of the daily responsibilities.

Qualifications

- Strong Account Management and Key Accounts experience, with proven ability to manage strategic client relationships and complex service portfolios.
- Demonstrated Analytical Skills and Business Planning capabilities, including forecasting, performance tracking, and developing data-driven account strategies.
- Excellent Customer Service orientation, with the ability to handle escalations, manage expectations, and build long-term client trust.
- Background in soft services or facilities management, preferably in large or multi-site environments.
- Effective communication and presentation skills, with proficiency in stakeholder management and negotiation.
- Ability to work in office in Bengaluru South, collaborate with diverse teams, and adapt to a fast-paced operational environment.
- Bachelor’s degree in Business, Hospitality, Facilities Management, or a related field; relevant industry certifications are an advantage.
- Experience with performance metrics, budgeting, and contract management; familiarity with quality and safety standards is beneficial.

📌 Key Account Manager – Soft Services (Bengaluru)
🏢 Sodexo
📍 Bengaluru