Job Information

- Date Opened 08/19/2026
- Job Type Full time
- Industry IT Services
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600130

About Us

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.

Role Overview

We are looking for an experienced IT Support Engineer / IT Support Analyst to provide end-to-end IT support for employees, including device provisioning, onboarding, hardware support, endpoint security, and troubleshooting.

Key Responsibilities

- Provide L1/L2 technical support to employees for laptops, desktops, operating systems, applications, peripherals, and connectivity issues.

- Manage complete employee IT onboarding and offboarding, including laptop allocation, account setup, software installation, access provisioning, asset recovery, and device decommissioning.

- Perform laptop/desktop imaging, configuration, deployment, patching, and software installation as per company standards.

- Troubleshoot and maintain hardware components such as laptops, desktops, monitors, docking stations, printers, keyboards, batteries, RAM, and storage devices.

- Manage and support Microsoft 365 applications, Active Directory / Entra ID, VPN, Wi-Fi, LAN, and other workplace technologies.





- Administer endpoint devices using tools such as Microsoft Intune, SCCM/MECM, Windows Autopilot, or equivalent endpoint management platforms.

- Ensure endpoint security and compliance, including antivirus/EDR, firewall, BitLocker, security patches, device compliance, and security policy enforcement.

- Monitor and troubleshoot malware, virus, suspicious applications, unauthorized software, and endpoint security alerts, escalating security incidents to the Information Security team when required.

- Maintain accurate IT asset inventory, including device allocation, tracking, repair, replacement, warranty, and lifecycle management.

- Manage incidents and service requests through ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms, ensuring SLA adherence.

- Coordinate with Information Security, Network, Infrastructure, HR, Facilities, and external vendors to resolve technical issues and support employee requirements.

- Maintain IT documentation, SOPs, troubleshooting guides, and asset records, and identify opportunities to improve IT support processes.

Required Skills

- 5+ years of experience in IT Support / Desktop Support / EUC / IT Infrastructure Support.

- Strong hands-on experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and endpoint management.

- Good knowledge of hardware troubleshooting, networking, VPN, endpoint security, antivirus/EDR, malware detection, and patch management.

Solid communication, troubleshooting, problem-solving, and employee-facing support skills.

- Preferred: ITIL, Microsoft, CompTIA, or relevant technical certifications.

📌 IT Support Engineer (Chennai)
🏢 Infoya
📍 Chennai