Job highlights

- ERP support and requirement management

Key Responsibilities

System support

- Install, configure and maintain laptops, desktops, servers, printers and peripherals.
- Provide helpdesk support to head office and project site users, and log every request in a ticket tracker.
- Administer email and collaboration tools, operating systems and software licences.
- Maintain the IT asset register and manage renewals, vendors and AMCs. Network support
- Set up, monitor and maintain office LAN, Wi-Fi, routers, firewalls and internet links.
- Provide and maintain reliable connectivity for project sites.
- Troubleshoot network outages and performance issues, and coordinate with internet service providers. Cybersecurity
- Implement and monitor firewalls, antivirus/endpoint protection, patching and two-factor authentication.
- Manage user access and permissions, and conduct periodic access reviews.
- Run and test backups of critical systems and data, and maintain a disaster-recovery plan.




- Monitor for threats such as phishing and malware, respond to incidents and train users on security awareness. ERP support and requirement management

- Provide first-line support for our existing ERP: user issues, access, data corrections and reports.
- Log, prioritise and track ERP bugs and new feature requests from departments, and coordinate them with the development team.
- Maintain user guides and system documentation. Recent ERP rollout
- Support user acceptance testing and data migration from the existing system.
- Set up users, deliver training and provide post-go-live support to departments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Operations Executive (Lucknow)
🏢 Railtech Infraventure
📍 Lucknow