We are looking for a Helpdesk Executive to monitor and support our Video Management System (VMS) infrastructure. This role is ideal for freshers who have a basic understanding of networking and are interested in surveillance systems and technical support operations.
Key Responsibilities
- Monitor the Video Management System (VMS) to ensure uninterrupted surveillance operations
- Track camera status (online/offline) in real-time
- Perform basic troubleshooting related to network, power, and connectivity issues
- Identify and resolve non-functional or inactive cameras
- Prepare and maintain daily reports on system performance and downtime
- Coordinate with field teams for on-site issue resolution
- Escalate complex technical issues to higher-level support teams (L2/L3)
- Maintain proper documentation of incidents and resolutions
Required Skills
- Basic knowledge of networking (IP, connectivity, switches)
- Understanding of CCTV / VMS systems (preferred but not mandatory)
- Strong analytical and troubleshooting skills
- Good verbal and written communication
- Basic proficiency in Microsoft Excel (reports, tracking, formulas)
- Willingness to work in shifts
Education
- BCA, B. Sc, or M. Sc, MCA (IT / Electronics / related field)
Key Competencies
- Attention to detail
- Problem-solving attitude
- Team collaboration
- Accountability and ownership
Advantages
- Provident Fund
- On-the-job training
- Growth opportunities in IT & Surveillance domain