We are seeking an enthusiastic and dedicated International Voice Process Associate to join our dynamic team in Karnataka. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients through various communication channels. This role is pivotal in ensuring customer satisfaction and maintaining the company's reputation for excellence in service delivery.

Key Responsibilities

- Handle inbound and outbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues effectively.

- Maintain a high level of product knowledge to assist customers accurately and efficiently.
- Document all interactions with customers in the CRM system to ensure accurate records and follow-up.
- Collaborate with team members and management to improve processes and enhance customer experience.




- Participate in training sessions and workshops to continuously improve skills and knowledge related to the voice process.

Required Skills

- Strong communication skills in English, both verbal and written.
- Ability to work in a fast-paced workplace and handle multiple tasks simultaneously.
- Proficiency in using computers and familiarity with CRM software.
- A customer-centric approach with a passion for delivering high-quality service.
- Previous experience in a BPO or voice process role is preferred but not mandatory. If you are looking for an opportunity to grow your career in the BPO sector and have a passion for customer service, we encourage you to apply for this exciting role. Join us in delivering outstanding service to our international clientele and be a part of our success story.

This job is provided by Shine.com

📌 International Voice Process Associate (Bengaluru)
🏢 KG Invicta Services (KGiS)
📍 Bengaluru