International Customer Service Representative (Mumbai)

International Customer Service Representative (Mumbai)

21 Oct
|
Lumina Datamatics
|
Mumbai

21 Oct

Lumina Datamatics

Mumbai

Roles and Responsibilities :

- Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.

- Provide accurate information on products/services to customers, addressing their needs and preferences.

- Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.

- Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

- 1-8 years of experience in an International Voice Process (IVP) setting.

- Strong communication skills with excellent verbal fluency in English language.

- Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.

- Proficiency in handling US voice processes is required.

📌 International Customer Service Representative (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai

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