WritingJob Description: International Chat Support Executive – Non-Voice Process

Company: TP (Teleperformance)

Job Title: International Chat Support Executive

Location: Gurugram, Haryana

Experience: 0–5 Years

Qualification: Any Graduate

Industry: BPM / BPO

Department: Customer Success, Service & Operations

Role Category: Non-Voice Process

Employment Type: Full-time

Work Mode: As per company requirements

About Teleperformance

Teleperformance (TP) is a global customer experience and business process services company that provides customer support through digital and voice channels. The company helps businesses deliver effective customer service and improve customer experiences across multiple industries.

Job Summary

Teleperformance is hiring candidates for its International Chat Support process in Gurugram. The role involves handling international customer inquiries through chat, email, and other digital communication channels.

The selected candidates will be responsible for resolving customer queries, addressing complaints, providing accurate product and service information, and ensuring a positive customer experience. Candidates should possess strong written English communication skills and the ability to manage multiple customer conversations simultaneously.

Key Responsibilities

- Handle customer inquiries through live chat, email, and other digital support channels.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer queries and complaints professionally and efficiently.
- Maintain high standards of customer satisfaction and service quality.




- Manage multiple customer conversations simultaneously while maintaining accuracy.
- Identify customer concerns and provide appropriate solutions.
- Escalate complex or unresolved issues to supervisors or relevant departments.
- Follow company policies, process guidelines, and quality standards.
- Maintain accurate records of customer interactions and resolutions.
- Meet performance targets related to response time, resolution rate, productivity, and customer satisfaction.
- Coordinate with internal teams to resolve customer issues effectively.
- Maintain professional written communication throughout customer interactions.

Required Skills
- Strong written English communication skills.
- Good customer service and customer-handling abilities.
- Ability to understand customer concerns and provide appropriate solutions.
- Excellent typing accuracy and attention to detail.
- Ability to handle multiple chats simultaneously.
- Strong problem-solving and multitasking skills.
- Knowledge of email support, live chat, or other non-voice processes is an advantage.
- Ability to manage complaints and escalate issues when necessary.
- Professional attitude and willingness to work in a target-driven environment.





Eligibility Criteria
- Experience: 0–5 years in customer support, chat support, email support, or non-voice processes.
- Qualification: Any graduate.
- Freshers may apply, subject to the company's hiring requirements.
- Valuable written communication and comprehension skills are essential.
- Ability to work efficiently under pressure and manage multiple customer conversations.
- Willingness to follow the assigned work schedule and process requirements.

Preferred Candidate Profile Candidates with experience in international chat support, email support, customer service, or non-voice BPO processes will be preferred. Freshers with strong English writing skills, good typing accuracy, and a customer-focused attitude may also be considered.

Work Schedule

- Location: Gurugram, Haryana.
- Shift Timing: To be confirmed with the recruitment team.
- Work Schedule: As per business and client requirements.
- Candidates should be flexible regarding assigned shifts, weekly offs, and process requirements.

Selection Process
- Resume screening.
- Communication and English assessment.
- Typing or written communication assessment.
- Operations or process interview.
- Final HR discussion.

Key Skills International Chat Process | Non-Voice Process | Chat Support | Email Support | Customer Service | Customer Support | Written Communication | Customer Query Resolution | Complaint Handling | Escalation Management | Multitasking | Digital Customer Support

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

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