- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex issues related to application performance, data integrity, and system security.
- Collaborate with cross-functional teams to identify and implement solutions for process improvements.
- Develop and maintain documentation of technical procedures and knowledge base articles.
- Participate in on-call rotations for 24/7 support of critical applications.
- Analyze and report on customer feedback and metrics to improve overall customer satisfaction.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.