Company Description Vanguard Logistics is a global leader in less-than-container-load (LCL) shipping, offering efficient and reliable logistics solutions built on more than 40 years of industry experience. The company focuses on “making it fit to ship” by providing the right space, preparation, and end-to-end solutions tailored to each customer’s shipping needs and business priorities. With the sector’s largest network, Vanguard has a presence in over 35 countries, 16 company-managed warehouses, and solid partnerships with ocean carriers and inland logistics providers worldwide.

Supported by more than 3,300 dedicated ocean shipping experts, Vanguard delivers standardized, technology-enabled door-to-door services with consistent, high-quality customer experiences.

Role Description The Import Customer Service and Import Sales role at Vanguard Logistics India is a full-time, on-site position based in Mumbai. In this role, the team member will handle day-to-day import customer service activities, including responding to client inquiries, coordinating shipments, and ensuring accurate documentation and compliance with relevant regulations. The role involves managing import bookings, tracking shipments, resolving service issues, and maintaining strong relationships with customers, agents, and internal operational teams.

The team member will also support import sales by preparing quotations,



following up on leads, promoting LCL and other service offerings, and identifying opportunities to grow business with existing and new customers. Regular collaboration with international offices, use of logistics IT systems, and adherence to service standards are key components of the position.

Qualifications

- Candidates should possess skills in Customer Service, including handling inquiries, issue resolution, and maintaining strong client relationships in a fast-paced environment.
- Candidates should possess skills related to International Trade, including basic knowledge of global shipping practices, documentation, and regulatory requirements.
- Strong communication skills, both written and verbal, with the ability to coordinate effectively with customers, internal teams, and overseas offices.
- Proficiency in using logistics or ERP systems, MS Office (especially Excel and email tools), and basic data entry and tracking skills.
- Attention to detail, organizational skills, and the ability to manage multiple shipments and priorities simultaneously.
- Previous experience in freight forwarding, ocean shipping, or logistics, preferably in import operations or customer service.
- Relevant academic background such as a degree or diploma in logistics, international trade, business, or a related discipline.

📌 Import customer service and import Sales (Mumbai)
🏢 Vanguard Logistics India
📍 Mumbai