- • First-Line Support: Receive incoming phone calls, emails, or chat requests to diagnose hardware, software, network, or application issues.
- Ticket Management: Log, categorize, prioritize, and track incidents using help desk ticketing platforms like ServiceNow or equivalent tools.
- Issue Escalation: Route complex or unresolved technical problems to specialized second-line or engineering teams.
- User Guidance: Walk end-users through step-by-step troubleshooting instructions in a transparent, non-technical manner.
- Documentation & Follow-ups: Maintain accurate call/ticket records, update knowledge base articles, and follow up with users to verify complete resolution.
Pay: ₹18,455.00 - ₹28,755.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Helpdesk Executive (Chennai)
🏢 Golden Bit Technologies
📍 Chennai
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