Job Title: Head of Telesales

Location: Koramangala, Bangalore

Job Type: Full-Time (Mon to Sat) 10:00 AM to 7:00 PM.

Experience: 6-8 years

Salary Budget: Up to 20 LPA

Job Summary:

We are seeking an experienced Telesales Head to lead, scale, and optimize our telesales operations. The ideal candidate will have a proven track record of building high-performing teams, driving productivity, ensuring quality outcomes, and converting leads into measurable business growth. This role will be directly responsible for increasing walk-ins, conversions, and overall sales efficiency, while ensuring the team operates in alignment with organizational goals.

Leadership & Strategy:

- Lead, mentor, and scale a telesales team to meet ambitious sales targets.
- Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
- Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
- Drive collaboration with marketing and operations to ensure a seamless lead-to-conversion journey.

Operations & Process Management:

- Establish and refine telesales processes to ensure consistency, efficiency, and service excellence.




- Set up and monitor daily/weekly/monthly KPIs for team performance.
- Conduct training and quality audits to maintain high communication and conversion standards.
- Manage lead allocation, follow-up strategies, and feedback loops with cross-functional teams.

CRM & Technology:

- Use CRM tools effectively to track leads, pipeline, and conversion data.
- Leverage CRM insights to improve team productivity, lead nurturing, and sales forecasting.
- Implement automation and reporting dashboards to monitor real-time performance.

Key Requirements:

- 6–8 years of progressive experience in telesales / inside sales, with at least 2–3 years in a leadershiprole.
- Proven success in scaling and managing large telesales teams.
- Solid understanding of sales productivity metrics, quality frameworks, and CRM systems

(HubSpot, Salesforce, Zoho, or similar).
- Excellent communication, coaching, and data interpretation skills.
- Ability to drive a performance-driven, accountable, and motivating team culture.
- Experience in a retail, services, or consumer-facing environment preferred.

📌 Head of Telesales (Bengaluru)
🏢 The Hiring
📍 Bengaluru