About Yantra 4 All Yantra 4 All is a fast-growing home-appliance service platform. We install, repair and maintain appliances for customers and for leading brands across India.

Every promise we make comes down to one moment: an engineer at a customer's door, on time, fixing it the first time. This role owns that moment, nationwide.

Key responsibilities

1. Service delivery, pan-India. Run day-to-day service operations across every city: installations, repairs, maintenance visits and brand jobs.
2. SLA and turnaround. Make sure every job is assigned, attended and closed within the promised time. Chase every breach to its cause.
3. Engineer productivity. Plan engineer capacity by city, set daily job targets and track jobs per engineer per day.
4. First-time fix. Cut repeat visits by making sure engineers reach with the right skill, tools and spare parts.
5. Spare-parts availability. Work with the stores and planning teams so spares are where the jobs are, before the job.
6. Escalations. Own customer and brand escalations end to end: respond fast, fix the root cause, close the loop.
7. Control Tower partnership. Work with the Control Tower Head to turn live dashboards into action every hour: stuck jobs, missed slots, no-shows, failed visits.
8. Daily and weekly review. Run the operations review with numbers: what was promised, what was delivered, what slipped and why.
9. Process and discipline. Write simple standard procedures, make sure they're followed and improve them as we scale to new cities and brands.
10. Report to the COO. Give the COO a clear daily view of service health and a weekly plan with commitments.

KPIs you will be measured on You'll be judged on numbers, reviewed every day and every week.

KPI

What it measures

SLA adherence (%)





Jobs completed within the promised time

Turnaround time (hours)

From booking to job closed

First-time fix rate (%)

Jobs closed in one visit, with no repeat visit

On-time arrival (%)

Engineer reaches within the booked slot

Failed or missed visits (%)

Visits that didn't happen or didn't complete

Engineer productivity

Jobs closed per engineer per day

Escalation closure (hours)

Time to resolve customer and brand escalations

Customer rating

Average rating and complaint rate after the visit

Brand SLA score

Performance against each brand partner's agreed SLA

What this role is not This is a pure operations role. Other teams own these:

- Franchise or partner acquisition and franchise management
- Sales, business development or brand tie-ups
- Office administration, HR or facilities

Who we're looking for We hire for numbers, commitment and attitude. We don't hire for brand names or top-institute degrees.

Must have

- Hands-on experience running field service, after-sales or installation operations at multi-city scale
- Very sharp with numbers. You know your KPIs every morning and can explain every movement.
- Robust on Excel or Google Sheets and comfortable working from dashboards
- You own your commitments. What you promise, you deliver.
- High energy and stamina. You can work long and hard alongside the leadership team in a high-growth startup.
- Calm under pressure. You fix the problem first and explain it after.

Good to have

- Experience in consumer durables, home appliances or home services
- Experience working with brand partners and their SLAs
- Experience managing large engineer networks across cities

This role suits you if

- You want to learn how a high-growth startup is really built, from the inside
- You'd rather be measured by results than by your title

📌 Head of Service Operations (Gurugram)
🏢 Yantra 4 All
📍 Gurugram