Company Description Attributum Insurtech Private Limited is a product-focused company specializing in insurance process and decision automation. The organization combines deep insurance domain expertise with AI and ML to create solutions that balance data-driven and experience-driven decisions across critical insurance workflows. Its AI-powered products are designed to improve operational efficiency while integrating smoothly with legacy systems and human processes, avoiding unnecessary disruption.

The flagship PIVOT Platform offers both ready-to-use automation tools and customized solutions that support rapid decisions and scalable capacity for insurers. Attributum’s approach emphasizes precision, empathy for existing systems, and disciplined execution in every engagement.

Role Description The Head of Customer Success is a full-time, on-site role based in Mumbai, responsible for leading customer success strategy and execution for Attributum’s insurance automation products and solutions. This role oversees the end-to-end customer lifecycle, including onboarding, implementation, adoption, and ongoing relationship management, ensuring customers achieve measurable business outcomes and high satisfaction. Day-to-day responsibilities include managing a customer success team, setting performance metrics, reviewing account health, and proactively driving retention and expansion opportunities.

The Head of Customer Success will collaborate closely with product, engineering, sales, and operations teams to capture customer feedback, influence product roadmap decisions,



and resolve complex issues. The role also involves designing scalable customer success processes, preparing executive-level reports, and representing the customer voice in internal discussions and strategic planning.

Qualifications

- Strong customer-focused skills, including Customer Satisfaction and Customer Retention, with a track record of improving customer outcomes and loyalty.
- Excellent Analytical Skills to interpret data, assess account health, identify trends, and drive informed decisions across customer portfolios.
- Exceptional Communication abilities, including clear written and verbal communication and comfort engaging with senior stakeholders and diverse teams.
- Proven Account Management experience, including managing strategic accounts, coordinating cross-functional efforts, and driving renewals and upsell opportunities.
- Prior leadership experience in Customer Success, Account Management, or related roles, preferably in SaaS, insurtech, or enterprise software environments.
- Demonstrated ability to build and optimize processes for onboarding, adoption, and support, with experience in customer success tools and CRM platforms.
- Familiarity with insurance industry operations, underwriting, or policy administration is highly beneficial.
- Bachelor’s degree in Business, Engineering, Technology, or a related field; an advanced degree is an advantage.
- Ability to work on-site in Mumbai, collaborate effectively with cross-functional teams, and thrive in a fast-paced, innovation-driven setting.

📌 Head of Customer Success (Mumbai)
🏢 Attributum Insurtech Private
📍 Mumbai