About the position:

The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.

Key Responsibilities:

Data Center & Cloud Operations

- Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments
- Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance
- Ensure 99.9%+ availability, performance and capacity planning
- Optimize cloud costs through FinOps and vendor management

Infrastructure Strategy & Leadership

- Develop and execute an infrastructure strategy aligned with business objectives
- Drive transformation across data center, cloud, network and end-user computing
- Lead modernization initiatives including cloud adoption, automation, SRE and AIOps
- Act as the senior escalation point for critical outages and incidents

Network, Security & Resilience

- Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet)
- Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks
- Protect systems against cyber threats such as DDoS and ransomware
- Maintain a secure, resilient and segmented infrastructure

Platform, OS & Middleware Management

- Oversee Linux, Windows and Unix platforms
- Manage middleware such as web servers, application servers,



MQ and API gateways
- Ensure patching, hardening, configuration management and standardization

Service Management & Reliability

- Implement and govern ITIL / ITSM processes
- Define SLA, SLO, KPI and availability metrics
- Drive Site Reliability Engineering (SRE) and automation initiatives
- Lead problem management and root cause analysis (RCA)

Vendor & Financial Management

- Manage infrastructure vendors, OEMs and cloud providers
- Lead contract negotiations, renewals, audits and cost optimization
- Control CAPEX / OPEX budgets and justify ROI for infrastructure investments

Compliance & Governance

- Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI)
- Support internal, external and regulatory audits
- Maintain infrastructure documentation and SOPs

Team Building

- Build and mentor high-performing infrastructure teams
- Define roles, on-call models and succession plans
- Foster a culture of ownership, accountability and continuous improvement

Required Skills & Experience:

- 12+ years of experience in IT Infrastructure & Operations
- 3+ years in a senior leadership role
- Proven experience managing large-scale, mission-critical platforms
- Strong expertise in AWS / Azure / GCP, data centers and virtualization
- Experience with Linux, Windows, enterprise networking, DR and BCP
- Hands-on exposure to automation tools (Ansible, Terraform, scripting)
- Solid understanding of ITSM / ITIL, monitoring, observability and AIOps

📌 Head - IT Infrastructure and Operations (Mumbai)
🏢 Tss Consultancy
📍 Mumbai