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Role & responsibilities

B.Tech, M.Tech, BCA, MCA and BE not eligible

- Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:

Excellent communication skills - both verbal and written - with a skilled telephone etiquette

Helpful, empathetic, and enthusiastic about customer service

Experienced in US Inbound calling

Answer all inbound queries as per call flow procedure.

Adherence to process to ensure high quality and customer service.

Follow escalation procedures for issues uncontrollable at agent level First call resolution.

Break schedule adherence.

Involvement in motivational activities, implementing feedback given during monitoring sessions.

Updating various logs like escalation log, complaint tracker etc.

Ensuring data security - proprietary data of customers

Preferred candidate: Comfortable in night shifts.

work location : HCLTech Plot no.5, Sector 12, MIHAN SEZ, Nagpur, Telhara, Maharashtra 441108

📌 HCLTech Nagpur Hiring For Customer Service Representative
🏢 HCLTech
📍 Nagpur