: Guest Service Associate – Odd Culture

Job Title: Guest Service Associate

Department: Food & Beverage / Café Operations

Job Type: Full-Time / Part time

Reports To: Café Manager / Shift Supervisor

Job Summary The Guest Service Associate is responsible for providing excellent customer service and ensuring a welcoming, comfortable, and enjoyable experience for every guest. The role involves greeting customers, taking orders, serving food and beverages, handling billing, maintaining cleanliness, and supporting the smooth day-to-day operations of the café.

Key Responsibilities

- Welcome guests warmly and provide friendly, professional service.
- Assist customers with menu selections and provide information about food, beverages, and daily specials.
- Take customer orders accurately and communicate them to the kitchen or barista team.
- Serve food and beverages promptly while maintaining presentation and service standards.
- Handle billing, cash payments, card transactions, and digital payments accurately.
- Respond to customer queries, feedback, and complaints professionally.
- Maintain cleanliness and hygiene in dining areas, tables, counters, and service stations.
- Coordinate with kitchen staff, baristas, and other team members to ensure efficient service.
- Monitor table availability and assist with seating and guest flow during busy periods.
- Follow food safety, hygiene, and café operating procedures.
- Assist with opening and closing duties,



restocking supplies, and maintaining inventory where required.
- Promote menu items and special offers to enhance the guest experience.

Qualifications and Skills
- Minimum qualification: 10+2 or equivalent; hospitality training is an advantage.
- Previous experience in a café, restaurant, hotel, or customer service role is preferred.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-focused attitude.
- Basic knowledge of food and beverage service.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic computer and point-of-sale (POS) billing skills.
- Strong teamwork, time management, and problem-solving abilities.
- Professional appearance and a positive attitude.

Working Conditions
- Must be comfortable standing and walking for extended periods.
- Willingness to work flexible shifts, weekends, and holidays as required.
- Ability to work efficiently during peak business hours.

Key Performance Expectations
- High levels of guest satisfaction.
- Accurate order taking and billing.
- Prompt and courteous service.
- Consistent cleanliness and hygiene standards.
- Effective teamwork and adherence to café procedures.

Ideal Candidate: A friendly, energetic, and service-oriented individual who enjoys interacting with people and is committed to creating a memorable café experience for every guest.

Work Location: In person

📌 Guest Service Associate (Gurugram)
🏢 Odd Culture
📍 Gurugram