Position: Guest Relations Executive (GRE)

Company: Curry & Hops

Location: Aerocity, Mohali

Shift: Rotational Shifts (Including Weekends & Holidays)

Industry: Hospitality / Brewery / Multi-Cuisine Restaurant

Reports To: General Manager / Restaurant Manager

About Curry & Hops

Curry & Hops is a premium brewery and multi-cuisine restaurant offering an exceptional dining experience through outstanding food, handcrafted beverages, and warm hospitality. We are looking for a dynamic and customer-focused Guest Relations Executive to create memorable experiences for every guest who visits our restaurant.

Position Overview The Guest Relations Executive (GRE) will be the first point of contact for our guests. She will be responsible for welcoming guests, managing reservations, handling guest feedback, coordinating special occasions, and ensuring every guest enjoys an exceptional dining experience.

The ideal candidate should possess excellent communication skills, a pleasant personality, and a passion for hospitality.

Key Responsibilities:

Guest Experience

- Welcome and greet guests with warmth and professionalism.
- Escort guests to their tables and ensure comfortable seating.
- Build positive relationships with guests and provide personalized service.
- Make guests feel valued throughout their dining experience.

Reservations & Table Management

- Manage reservations through phone calls, WhatsApp, social media, and online reservation platforms.
- Coordinate with restaurant managers regarding table availability.
- Maintain an efficient waiting list during peak hours.
- Optimize table allocation to minimize guest waiting time.

Customer Service

- Address guest inquiries, requests, and special requirements.




- Handle guest complaints professionally and ensure prompt resolution.
- Follow up with guests to ensure satisfaction.
- Escalate concerns to management whenever necessary.

Special Occasions

- Coordinate birthday celebrations, anniversaries, corporate dinners, and private events.
- Arrange decorations, cakes, flowers, and guest requests in coordination with the operations team.
- Ensure special occasions create memorable experiences.

Guest Feedback & Reviews

- Encourage guests to share feedback.
- Assist in increasing positive Google and social media reviews.
- Maintain guest feedback records and share improvement opportunities with management.

CRM & Guest Database

- Maintain guest profiles and important dates.
- Build relationships with repeat guests and VIP customers.
- Coordinate personalized communication for birthdays, anniversaries, and promotional offers.

Coordination

- Work closely with the Restaurant Manager, Kitchen, Bar, and Service teams.
- Ensure smooth communication between departments.
- Support restaurant operations during busy service hours.

Brand Representation

- Maintain a professional appearance and positive attitude at all times.
- Uphold Curry & Hops' hospitality standards.
- Represent the brand with confidence and enthusiasm.

Qualifications

- Graduate in Hospitality, Hotel Management, Business,



or any related field preferred.
- 2–5 years of experience in Guest Relations, Front Office, Hostess, Customer Service, or Hospitality.
- Experience in restaurants, hotels, clubs, breweries, or luxury hospitality preferred.

Required Skills

- Excellent communication skills in English, Hindi, and Punjabi.
- Strong interpersonal and customer service skills.
- Pleasant personality with a skilled appearance.
- Ability to handle guest complaints calmly and professionally.
- Strong organizational and multitasking skills.
- Knowledge of reservation systems is an advantage.
- Computer proficiency (MS Office, POS/Reservation software, CRM).

Key Responsibilities for Business Growth

- Build relationships with corporate clients and regular guests.
- Promote restaurant events, offers, and loyalty programs.
- Encourage repeat visits and customer referrals.
- Support marketing and promotional initiatives.
- Assist in increasing guest engagement through social media interactions.

Personal Attributes

- Friendly and outgoing personality.
- Positive attitude with a guest-first mindset.
- Excellent grooming and etiquette.
- Confident communicator.
- Ability to work under pressure in a fast-paced environment.
- Strong team player with attention to detail.

Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹27,000.00 per month

Ability to commute/relocate

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Current Salary?
- Expected Salary?
- Notice Period?

Experience:
- Guest Relations Executive: 2 years (Required)

Work Location: In person

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