Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants.

Preparing schedules, meeting, ongoing production work for all front desk personnel on a daily, weekly, monthly basis.

The Front Office Manager is also responsible for supervising the front desk staff and ensuring that all policies and procedures are being followed.

Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints. Train and supervise front desk personnel.

The focus of the role is to ensure that our guests have a positive and memorable experience from check-in to check-out.

Ensuring timely and accurate customer service.

- Oversee the daily operations of the front desk
- Train and manage front desk staff
- Monitor and ensure quality of customer service
- Handle customer inquiries and complaints
- Maintain inventory of front desk supplies
- Ensure accuracy of daily front desk reports
- Maintain security and confidentiality of guest information
- Resolve any customer issues in a timely manner
- Prepare and submit daily and weekly reports to upper management
- Manage front desk operations, ensuring that all guests receive the highest quality of service.
- Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints.




- Train and supervise front desk personnel.
- Ensure that staff is meeting all standards of customer service.
- Created and maintained an organized filing system for customer records.
- Managed all front office operations, including staff supervision and customer service.
- Provided excellent customer service, resolving customer complaints in a prompt and professional manner.
- Greeted and assisted customers with their inquiries, providing information and directions.
- Remained up-to-date on hotel products, services and policies, and communicated the same to customers.
- Ensured the accuracy of customer reservations and billing.
- Organized daily paperwork and maintained a neat and orderly front desk area.
- Managed multiple customer requests simultaneously and efficiently.
- Monitored customer satisfaction and resolved customer issues promptly.
- Created strategies to increase customer satisfaction and loyalty.

Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages

- Food provided

Education:
- Diploma (Preferred)

Experience:
- Hotel: 7 years (Preferred)
- total work as Front Office Manager: 5 years (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Front Office Manager (Fancy Bazaar)
🏢 Hotel Dynasty
📍 Fancy Bazaar