Role & Responsibilities

- Manage the complete Front Office operations, including guest reservations coordination, check-in, check-out, reception, guest relations, and cashiering.
- Ensure a smooth and welcoming guest experience for leisure travellers, families, wedding guests, corporate groups, and student groups.
- Supervise the Front Office team and coordinate with Reservations, Housekeeping, Food & Beverage, Sales, and Security.
- Monitor daily arrivals, departures, room allocation, VIP guests, group movements, room status, and special guest requests.
- Ensure rooms are ready on time and coordinate with Housekeeping for room inspections and quick turnaround.
- Handle guest complaints, service recovery, special requests, and escalations professionally.
- Manage room keys, guest registration, billing, payment collection, refunds, and accurate folio settlements.
- Monitor room inventory, occupancy, room upgrades, walk-ins, and upselling opportunities in coordination with the Reservations and Sales teams.
- Ensure accurate handling of bookings from direct channels, OTAs, corporate clients, wedding planners, and travel agents.
- Maintain guest records, shift handover reports, occupancy reports, cashier reports, and other daily operational reports.
- Ensure proper use of the Property Management System (PMS), booking systems, and guest communication tools.
- Implement Front Office SOPs, grooming standards, guest privacy, security procedures, and applicable statutory requirements.
- Train and supervise team members,



prepare duty rosters, and monitor staff performance.
- Coordinate group check-ins, wedding arrivals, corporate conferences, and student group departures to ensure efficient service.
- Work towards improving guest satisfaction, online reviews, operational efficiency, and room revenue.

Preferred Candidate Profile

- Graduate or Diploma holder in Hotel Management or Hospitality Management.
- Minimum 4-7 years of experience in Front Office operations, preferably with 12 years in a managerial or supervisory role.
- Experience in resorts or hotels handling weddings, corporate groups, leisure travellers, and large group check-ins will be preferred.
- Good knowledge of PMS, room inventory management, billing, cashiering, guest relations, and OTA booking processes.
- Robust communication, leadership, problem-solving, and guest-handling skills.
- Ability to manage a team, coordinate multiple departments, and handle guest escalations effectively.
- Professional grooming, a guest-focused attitude, and strong attention to detail.
- Flexible to work in shifts, weekends, and during weddings or special events.

Location: Camel Valley Resort & Spa, Igatpuri, Maharashtra Job Type: Full-time | On-site

Ideal Candidate: A confident and service-oriented hospitality professional who can independently manage Front Office operations, lead the team, ensure seamless guest arrivals and departures, and deliver exceptional guest experiences.

📌 Front Office Manager (Igatpuri)
🏢 Camel Valley Resort, Igatpuri
📍 Igatpuri