Company Description The Westin Sohna Resort and Spa is a premium hospitality destination located in Sohna, offering guests a tranquil retreat with modern amenities and personalized service. The resort focuses on creating a relaxing and rejuvenating experience through well-appointed accommodations, wellness facilities, and high-quality dining options.

Team members are encouraged to deliver thoughtful, guest-centric service that reflects the brand’s commitment to comfort and well-being. Working at The Westin Sohna Resort and Spa offers opportunities to grow within a professional, service-oriented environment that values collaboration and integrity.

Role Description The Front Office Associate is responsible for delivering a welcoming and effective experience for all guests at the resort’s reception area. This full-time, on-site role based in Sohna includes managing check-in and check-out processes, handling room assignments, processing payments, and addressing guest inquiries and requests.

The Front Office

Associate will answer and route phone calls, provide accurate information about resort services and local attractions, and coordinate with other departments to ensure smooth daily operations.



The role also involves maintaining a clean and organized front desk, resolving guest concerns professionally, and upholding brand standards in every interaction.

Qualifications

- Candidates should possess strong customer service and receptionist duties skills, with a focus on creating positive guest experiences.
- Candidates should possess professional phone etiquette and effective communication skills for managing guest inquiries and internal coordination.
- Candidates should possess hands-on experience or aptitude in guest check-in and check-out procedures, including basic billing and reservations handling.
- Candidates should possess strong interpersonal skills, a courteous manner, and the ability to stay calm and organized in a busy front office environment.
- Prior experience in hospitality or front office operations is preferred; basic computer skills and knowledge of hotel management systems are beneficial.
- A high school diploma or equivalent is required; additional training or certification in hospitality management is an advantage.
- Ability to work flexible shifts, including weekends and holidays, and a professional appearance consistent with resort standards.

📌 Front Office Associate (Sohna)
🏢 The Westin Sohna Resort and
📍 Sohna