Department: Front Office

Reports to: Front Office Manager

Role Summary

Handle incoming calls and room reservations, ensuring every guest enquiry is answered promptly, accurately, and courteously.

Key Responsibilities

- Answer calls within three rings, transfer them correctly, and handle wake-up calls and messages
- Provide information on rooms, rates, facilities, and services
- Accept and manage reservations (phone, email, website, OTAs) in the PMS
- Quote correct rates, upsell room categories and services, and confirm bookings in writing
- Record guest preferences and special requests
- Coordinate with housekeeping, F&B;, and the front desk
- Follow emergency protocols and keep guest information confidential
- Maintain shift logs and handover notes

Requirements





- Diploma or Bsc hotel management preferred
- 1 to 2 years of experience in a front office or reservations role (freshers with good communication may apply)
- Knowledge of PMS and MS Office
- Explicit telephone voice and excellent English; Multilingual is an advantage
- Accuracy, multitasking, and sales skills
- Service charge and incentive will be provided as per the company policy

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Chennai)
🏢 mgm bech resorts 1/74east coast road chennai
📍 Chennai