Company Name: STJ Jewels Limited (SUNAAR – The Jeweller)

Department: Front Office / Administration

Designation: Front Desk Executive

1. Job Summary

We are looking for a professional, well-groomed, polite, and customer-oriented Front Desk Executive to manage front-office operations at SUNAAR – The Jeweller. The candidate will be responsible for welcoming customers, handling inquiries, coordinating with internal departments, maintaining visitor records, and ensuring a smooth and pleasant customer experience.

1. Key Roles & Responsibilities

A. Customer Welcome & Reception Management

- Greet every customer with a warm welcome and professional attitude.
- Guide customers to the appropriate sales executive or department.
- Ensure customers receive prompt attention and assistance.
- Maintain a clean, organised, and presentable reception area.
- Manage customer waiting areas and coordinate seating arrangements.

B. Customer Handling & Coordination

- Handle customer inquiries politely and professionally.
- Coordinate with the sales team and Store Manager for customer requirements.
- Assist customers with appointments, store information, and general inquiries.
- Handle customer concerns and escalate complaints to the appropriate department.
- Ensure a positive customer experience from entry to exit.

C. Calls & Communication

- Attend incoming telephone calls professionally.
- Transfer calls to the concerned employee or department.
- Maintain records of important calls and messages.
- Coordinate customer appointments and follow-ups.
- Communicate effectively with customers, employees, and management.

D. Front Desk Administration

- Maintain daily visitor and customer entry records.
- Prepare and update front-desk reports as required.
- Maintain appointment schedules and relevant registers.
- Support basic documentation, data entry, and administrative activities.
- Ensure confidentiality of customer and company information.

E. Internal Coordination & Reporting





- Coordinate with Store Managers, Floor Managers, and Sales Executives.
- Inform the relevant team about customer arrivals and appointments.
- Report daily customer footfall and front-desk activities.
- Support store operations during promotional events and festive occasions.
- Immediately report unusual incidents or unresolved customer concerns to management.

1. Required Skills & Qualifications

- Minimum qualification: 12th Pass; graduate preferred.
- Previous experience in reception, front office, retail, hospitality, or customer service preferred.
- Excellent communication skills in Hindi and basic English.
- Basic computer knowledge, including MS Excel and MS Office.
- Qualified appearance and good grooming standards.
- Strong interpersonal and customer-handling skills.
- Ability to multitask and work efficiently in a busy retail environment.
- Punctual, disciplined, responsible, and team-oriented.

1. Key Performance Indicators (KPIs)

- Customer greeting and service quality.
- Accuracy of customer and visitor records.
- Timely customer assistance and internal coordination.
- Professional telephone handling.
- Reception area cleanliness and presentation.
- Accuracy and timely submission of daily reports.
- Customer feedback and complaint escalation.

1. Professional Standards

- Follow company grooming, uniform, and attendance policies.
- Maintain a polite and respectful attitude towards all customers and employees.
- Protect customer confidentiality and company information.
- Avoid unnecessary personal phone usage during duty hours.
- Follow instructions from the Store Manager and authorised management personnel.
- Maintain professionalism and discipline at all times.

1. Expected Outcome

The Front Desk Executive must ensure that every customer entering SUNAAR – The Jeweller receives a welcoming, professional, and organised experience that reflects the company's premium jewellery retail standards. Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Front Desk Executive (Sahibzada Ajit Singh Nagar)
🏢 STJ Groups
📍 Sahibzada Ajit Singh Nagar