1. Greeting and Welcoming:

- Welcome customers and visitors in a friendly and professional manner.

- Provide assistance and direction to customers as needed.

1. Answering and Directing Calls:

- Manage the telephone system by answering, screening, and directing calls to the appropriate personnel.

- Take and relay messages accurately.

1. Customer Service & Billing:

- Assist customers with inquiries, provide information, and address concerns in a courteous manner.

- Ensure a high level of customer satisfaction through effective communication and problem resolution.

- Billing for services and retail products

1. Front Desk Operations:

- Maintain a clean and organized front desk area.

- Manage appointments and reservations, if applicable.

- Handle customer inquiries and requests efficiently.

1. Administrative Support:

- Provide administrative support to various departments as needed.

- Assist in data entry, filing, and other clerical tasks.

- Manage and distribute incoming mail and packages.

1. Cash Handling:

- Handle basic cash transactions, such as processing payments or providing change, if required.

1. Security and Access Control:

- Monitor and control access to the premises, ensuring only authorized individuals enter the retail space.





- Follow security protocols and report any suspicious activities.

1. Multitasking:

- Handle multiple tasks simultaneously, such as managing phone calls, greeting customers, and assisting with administrative duties.

1. Communication:

- Communicate effectively with both customers and internal staff.

- Relay significant information to the appropriate personnel promptly.

1. Problem Solving:

- Address and resolve customer issues or complaints to ensure a positive experience.

- Collaborate with other departments to resolve issues efficiently.

1. Technology Skills:

- Proficient in using office equipment such as phones, computers, and photocopiers.

- Familiarity with basic software applications and the ability to learn new systems quickly.

1. Professionalism:

- Maintain a professional appearance and demeanor at all times.

- Uphold the values and standards of the retail establishment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Paid time off

Application Question(s)

- Do you love pets?

- How many years work experience you have in Pet Industry?

Education

- Diploma (Required)

Experience

- Billing: 1 year (Required)

Language

- English (Required)

- Hindi (Preferred)

Work Location: In person

📌 Front Desk Associate, Customer Care & Billing - Pet care HSR layout
🏢 Paws N Collars
📍 HSR Layout