: Front Desk Executive & Client CoordinatorLocation: eMbrace Child Development Centre (CDC), Rainbow Children’s Hospital, Delhi (full-time, in-office)

Type: Full time

Start Date: ASAP

About eMbraceAt eMbrace, we are on a mission to make quality mental healthcare accessible for children, adolescents, and adults, with a special focus on neurodivergent individuals. Our evidence-based, holistic approach ensures individuals receive the support they need at every stage of their journey. Join us in building a platform that creates meaningful impact in mental health and developmental care.

Role OverviewAs the Front Desk Executive & Client Coordinator at eMbrace Rainbow CDC, you will be the first point of contact for families and the link between eMbrace as well as the hospital team. The role combines front desk excellence with client operations: scheduling and tracking appointments, following up on payments, keeping records current, and coordinating with hospital staff so services run smoothly inside the hospital. You will help our therapists deliver high-quality care with continuity, and make sure every parent feels informed and supported.

Key ResponsibilitiesClient Interaction & Parent Communication

● Welcome families with warmth, empathy, and professionalism, in person and across communication platforms.

● Handle parent communication, client enquiries, appointment confirmations, and follow-ups promptly via phone, WhatsApp, email, and walk-ins.

● Convert new client enquiries and hospital referrals into confirmed appointments through timely, informative follow-ups.

● Provide clear and accurate information about eMbrace’s services, pricing, and packages.

● Ensure client intake forms and documentation are completed before appointments.

Hospital Coordination

● Coordinate with Rainbow Children’s Hospital staff and front-desk personnel on appointment scheduling, billing, and day-to-day operational requirements.





● Act as eMbrace’s point of contact at the hospital for referrals, space and room availability, and operational queries.

● Follow hospital processes and protocols while representing eMbrace professionally within the hospital setting.

Client Operations, Scheduling & Billing

● Manage client operations end to end, including appointment scheduling and tracking.

● Book, confirm, and reschedule appointments based on therapist availability, and optimise therapist schedules and room allocation.

● Raise invoices for sessions, assessments, and packages, in line with hospital billing processes where applicable.

● Track payments, follow up on pending dues, and handle reconciliations.

● Assist families with payment methods (UPI, card, cash, online transfer) and issue receipts.

Care Coordination & Continuity

● Facilitate communication and coordination between parents, therapists, and the VK centre to ensure smooth service delivery and continuity of care.

● Relay schedule changes, session updates, and parent concerns to the right therapist or team in a timely manner.

● Support therapists with materials or tools they need before or after sessions.

Documentation, Records & Trackers

● Maintain clinical documentation and client records accurately and confidentially.

● Keep CRM up to date for appointments, client records, and billing.

● Maintain operational trackers, including conversion sheets and logs of appointments, cancellations, and no-shows.

● Track daily footfall, collections, and relevant front-desk metrics.





● Flag system, process, or client concerns to the operations team in a timely manner, and support audits or administrative projects as assigned.

Centre Upkeep

● Oversee day-to-day upkeep of the eMbrace CDC space, including cleanliness, supplies, and therapy materials, coordinating with hospital housekeeping and support staff as needed.

Qualifications & Skills● Bachelor’s degree in business administration, psychology, hospitality, healthcare administration, or a related field.

● 2+ years of relevant experience in a hospital, clinic, wellness centre, or customer service setting; 3–4 years of overall work experience.

● Experience working in or alongside a hospital front desk is preferred.

● Strong communication (English and Hindi), interpersonal, and organisational skills.

● Proficiency in MS Office, Excel; experience with CRM or a similar clinic management system is a plus.

● Comfortable maintaining accurate records and trackers, and handling sensitive client information confidentially.

● Empathetic, parent-friendly demeanour with a proactive, solution-oriented mindset.

Why Join Us?● Impact: Be part of a mission-driven organisation transforming lives through mental health care.

● Growth: Lead initiatives that shape the future of mental health services.

● Culture: Work in a cooperative, innovative, and inclusive environment.

● Benefits: Competitive salary, health insurance, professional development opportunities, and more.

Application ProcessIf you’re ready to grow with us in the child development and mental health space, we’d love to hear from you! Please send your CV detailing your experience and vision for this role to [email protected] with the subject line “Application for Front Desk Executive & Client Coordinator – Rainbow CDC.”

To know more about us: www.embracelives.com

📌 Front Desk Executive & Client Coordinator (New Delhi)
🏢 eMbrace
📍 New Delhi