- Manage end-to-end ocean import shipments from pre-alert receipt to final delivery.
- Coordinate with overseas agents, shipping lines, customs brokers, transporters, and internal teams.
- Monitor shipment milestones, vessel arrivals, documentation, and delivery timelines.
- Ensure timely filing of Import General Manifest (IGM), Bill of Entry coordination, and other relevant documentation.
- Track and resolve shipment delays, documentation discrepancies, and operational exceptions.
Documentation & Compliance
- Verify shipping documents, including Bills of Lading, invoices, packing lists, and arrival notices.
- Ensure compliance with customs regulations, statutory requirements, and internal SOPs.
- Coordinate customs clearance and ensure timely submission of required documents.
- Monitor detention, demurrage,
and other avoidable shipment-related costs.
Customer & Stakeholder Management
- Provide timely shipment updates and proactively address customer queries.
- Coordinate with internal teams and external stakeholders to ensure smooth cargo movement.
- Maintain accurate shipment records and ensure timely closure of operational activities.
Performance & Process Management
- Meet defined operational KPIs, customer SLAs, and productivity targets.
- Ensure accurate and timely system updates, billing inputs, and shipment documentation.
- Identify process gaps and support continuous improvement initiatives.