Escalation Executive Job Responsibilities: Handle escalated customer complaints and complex service issues. Communicate with customers to understand their concerns and provide suitable solutions. Coordinate with internal departments to resolve issues within the specified time. Monitor pending complaints and ensure timely follow-up. Maintain records of escalations, resolutions, and customer feedback. Identify recurring problems and report them to the management team. Ensure customer satisfaction through professional communication. Prepare daily reports on escalations and resolution status.

Skills Required: Good communication and problem-solving skills. Customer handling and conflict-resolution skills. Basic computer and MS Office knowledge. Ability to manage pressure and meet deadlines.

- Good coordination and follow-up skills.

Qualification: 12th Pass / Any Degree (as per company requirements).

Experience: Freshers and experienced candidates can apply, depending on company requirements.

Job Type: Full time Work Location: Office-based.

Pay: ₹10,000.00 - ₹33,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

📌 Escalation executive (Chennai)
🏢 MICROSHARE SOFTWARE SOLUTIONS PRIVATE
📍 Chennai