Fractional Edge is building a platform that enables businesses to access experienced leadership expertise on a versatile basis.
We work with CEOs, promoters, CHROs and business leaders to provide Fractional Leaders, Interim Leaders and Executive Coaching.
Our network includes experienced CXOs and senior business leaders across functions and industries.
We are looking for an Engagement Manager who will become the backbone of our client engagements — ensuring that requirements are understood well, the right leaders are identified and onboarded, clients have a great experience, and opportunities are followed through.
Key Responsibilities
1. Client Engagement & Fulfilment
- Understand client requirements and translate them into clear leadership briefs.
- Work with the FE network to identify relevant CXOs, functional leaders and experts.
- Research and shortlist potential leaders for client requirements.
- Coordinate conversations between clients and shortlisted leaders.
- Manage the process from requirement through selection and onboarding.
- Ensure clear expectations, objectives and deliverables are established at the beginning of each engagement.
- Track active engagements and proactively identify potential issues.
- Conduct regular client check-ins and capture feedback.
- Work with the leadership team to resolve delivery or relationship issues quickly.
2. Client Success & Relationship Management
- Build strong working relationships with clients and senior stakeholders.
- Ensure every client receives a high-quality experience.
- Understand the client's evolving business and leadership needs.
- Identify opportunities for additional support — Fractional Leadership, Interim Leadership, Executive Search or Coaching.
- Support repeat business and cross-selling within existing accounts.
- Capture client success stories and case studies.
3. Business Development Support
- Follow up with leads generated through LinkedIn, email campaigns,
referrals and other channels.
- Qualify leads and understand the underlying business requirement.
- Research target companies and identify relevant decision-makers.
- Schedule conversations for the founding team.
- Follow up on proposals and open opportunities.
- Re-engage dormant opportunities.
- Maintain accurate and timely information in the CRM.
- Support account-based outreach to selected companies.
4. Building the FE Leadership Network
- Research and identify experienced CXOs and senior business leaders who could join the FE network.
- Maintain accurate profiles of leaders, including experience, industry expertise, availability and areas of expertise.
- Build relationships with senior professionals and understand their areas of interest.
- Maintain a ready-to-deploy pool of leaders for priority requirements.
What We're Looking For
We are looking for someone with 2–3 years of experience who is smart, energetic and highly organised.
More important than the exact background is your ability to learn quickly, manage multiple stakeholders and take ownership.
You should be someone who:
- Communicates exceptionally well — both verbally and in writing.
- Is comfortable speaking with senior executives.
- Has strong research and problem-solving skills.
- Can manage multiple assignments simultaneously without losing track of details.
- Is highly organised and follows through relentlessly.
- Is commercially curious and wants to understand how businesses work.
- Can work independently in a fast-moving entrepreneurial environment.
- Is comfortable using LinkedIn, CRM and other digital tools.
- Has strong attention to detail.
- Is willing to pick up the phone and speak to clients and senior professionals.
- Has a strong bias for action.