Company Name: OSS Education.Pvt.Ltd.

Department: ** Counselling / Admissions

Job Title: Education Counselor

Job Type: Full-Time

Work Location: As per company requirements

Experience: 3 Years

Salary: As per industry standards and candidate’s experience

Job Summary

We are looking for a motivated and student-focused Education Counselor to guide prospective students regarding educational programs, courses, training opportunities, and admission procedures associated with OSS Education Pvt.Ltd.

The ideal candidate should have good communication and convincing skills, a positive attitude, and the ability to understand students’ educational needs and guide them toward suitable learning opportunities.

Key Responsibilities

- Counsel prospective students and parents regarding available courses, educational programs, training opportunities, and admission procedures.
- Make outbound calls and respond to inbound inquiries from prospective students.
- Understand students’ educational backgrounds, career goals, and learning requirements to recommend suitable programs.
- Explain course details, eligibility criteria, duration, fees, training structure, and admission processes accurately.
- Follow up with interested candidates through calls, WhatsApp, emails, and other approved communication channels.
- Generate admissions and achieve assigned counselling, enrollment, and conversion targets.
- Maintain accurate records of student inquiries, follow-ups, and admission status in the company’s CRM or designated tracking system.
- Coordinate with the admission, operations, and training teams to ensure a smooth student enrollment process.
- Assist students with registration, documentation, and other admission-related formalities.
- Build positive relationships with students and parents and resolve their queries professionally.




- Provide accurate information about the respective company’s educational services and programs without making unauthorized commitments.
- Prepare daily calling reports, follow-up updates, and admission performance reports for the reporting manager.
- Ensure qualified communication and follow company policies, processes, and quality standards.

Required Skills

Excellent verbal communication and interpersonal skills.

Good convincing, negotiation, and student counselling abilities.

Basic computer knowledge, including MS Excel, email, and data entry.

Ability to handle student queries and objections professionally.

Target-oriented approach with strong follow-up skills.

Good organizational skills and attention to detail.

Ability to work independently as well as in a team.

Educational Qualification

Graduate in any discipline preferred.

Candidates with relevant counselling, sales, tele calling, admission, or customer service experience will be preferred.

Freshers with good communication skills may also apply.

Preferred Experience

Education counselling or admission counselling.

EdTech, education, training, or skill-development industry.

Inside sales, telecalling, lead management, or customer relationship management.

Key Performance Indicators (KPIs)

Number of student calls and follow-ups completed.

Lead-to-admission conversion rate.

Achievement of monthly enrollment targets.

Quality and accuracy of counselling.

Timely updating of student records and reports.

- Student query resolution and overall service quality.

Ideal Candidate Profile The candidate should be confident, professional, result-oriented, and passionate about helping students make informed educational and career decisions. The candidate must be comfortable with calling, follow-ups, and working toward assigned targets.

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