We are hiring Experienced Candidates for a permanent International E-Commerce project at our Noida location.
POSITION DETAILS
- Designation: Associate Customer Support
- Process: International E-Commerce
- Work Location: Tech Mahindra, Building 2, Plot No. 131–133, Noida Special Economic Zone (NSEZ), Block A, Phase II, Noida, Uttar Pradesh – 201305
- Employment Type: Permanent
- Work Mode: Work From Office (WFO)
- Working Days: 5 days a week
- Week-offs: 2 rotational week-offs
- Shifts: Rotational, including night shifts
- Interview Mode: Online interview only
- Joining: Immediate joiners preferred
SALARY & CTC CRITERIA
- B2-Level English Communication: Maximum CTC up to ₹5 LPA.
- C1-Level English Communication: Maximum CTC up to ₹7 LPA.
Important Salary Conditions
- Maximum hike allowed: 25% on the candidate’s last drawn CTC.
- Final CTC will depend on English communication proficiency and last drawn CTC.
- Both the applicable salary ceiling and maximum hike must be considered while finalizing the offer.
ELIGIBILITY CRITERIA
- Qualification: 10+2 / Graduate
- Experience: Experienced candidates can apply
- Age Limit: Maximum 35 years
- Excellent English communication skills (B2/C1 level)
- Good verbal and written communication
- Basic computer proficiency
- Comfortable with rotational shifts, including night shifts
- Willing to work from the Noida office
- Experienced candidates must have relevant documented work experience
KEY RESPONSIBILITIES
- Handle customer interactions for an international E-Commerce process.
- Assist customers with their queries and concerns professionally.
- Deliver an excellent customer experience.
- Follow process guidelines, quality standards and compliance requirements.
- Meet individual productivity and performance targets.
- Maintain skilled communication and customer-handling standards.
Pay: ₹300,000.00 - ₹700,000.00 per year
Benefits
- Provident Fund
Work Location: In person
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