- Hands-on experience with Dynatrace (OneAgent, ActiveGate, Dashboarding)
- Strong understanding of APM, infrastructure monitoring, and observability concepts
- Knowledge of Linux/Windows administration
- Understanding of networking fundamentals (TCP/IP, ports, protocols)
- Experience in log analysis and troubleshooting performance issues
- Familiarity with cloud environments (AWS/Azure/GCP) – preferred
- Basic scripting knowledge (PowerShell, Shell, Python) – added advantage
- 3–6 years in application/infrastructure monitoring support
- Experience in enterprise monitoring tools (Dynatrace preferred; others like AppDynamics, Zabbix as plus)
- Solid analytical and troubleshooting skills
- Good communication and stakeholder coordination
- Ability to work in 24/7 shifts and handle production environments