- Develop iterations of technical builds based on requirements outlined by their Digital Specialist lead and customer feedback
- Perform continuous QA/QC on technical builds
- Provide remote support on the day-of-event
Inputs:
- Project scopes and specialist guidance on service requests
- Customer input, including ideas on the ideal user-experience and content decisions
- Feedback on build quality, technical expertise and customer handling
Outputs (in-line with inputs):
- Specialized approaches for customer groups that focus on individualized needs
- Completed digital solutions with best practice configuration and design
- Continuous learning and development to become domain experts in given technology. Seek mentorship from Digital Specialists to fill any skill-gaps.
YOU’RE GOOD AT
IT Project Management
- Ability to set timelines and expectations with customer to ensure successful builds
- Ability to keep organized and clearly communicate across cross-functional teams
- Ability/comfort with managing deliverable timelines
Technical expertise
- HTML/CSS coding experience (good to have)
- Subject matter expertise on platform capabilities and integrated solutions
- Ability to identify downstream technical impacts based on customer requests
- Ability to consult on and design event workflow/architecture to meet business requirements for each event
- Ability to create and test solutions to meet business goals
- Designing comprehensive procedures for conducting UAT processes for project deliverables
- Ability to create support documentation for all supported digital products & services
Visual Design & UX
- Experience and ability to assist customers in choosing the proper design principles to improve the look and enhance the feel of the platform
- Ability to approach designs from a user-first perspective and advise customers
- Understand principles of interaction design and information architecture
- Ensure quality, clarity & consistency of all content managed
Consultative approach
- Well versed in customer-service skills, solid communication & presentation skills
- Demonstrate effective questioning/listening skills in order to ascertain business requirements
- Acts as advisor regarding technology solutions, features, and functionality based on event needs, system capabilities, and best practices
Communication
- Effectively explain technical and design concepts to customer in way they can understand to help guide them on the best solution
- Escalate technical issues and timeline related concerns via the channel that is most appropriate for the project context
DESIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s Degree or equivalent in Technology, Business, or related field
- Work experience of 2-5 years in a multi-national company or a global setting, particularly in finance teams
- Ability to work in shifts.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)