Company Description Anvesna Systems is a professional web development company that combines creative talent with strong functional expertise to deliver global solutions. Founded in 2008, the company focuses on helping businesses establish and expand their online presence, creating new opportunities and scalable growth. Anvesna is committed to developing high-quality software solutions and aligning closely with client goals, viewing projects from a first-hand, cooperative perspective.
With partners across multiple continents, the team is experienced in working across different time zones. Headquartered in India, Anvesna offers offshore web design, digital marketing, and custom web applications that help businesses streamline processes and grow effectively.
:
We are looking for a customer-focused and enthusiastic Domestic Inbound Customer Support Executive to handle incoming customer calls, understand their queries, provide appropriate solutions, and ensure customer satisfaction.
Key Responsibilities:
- Handle incoming customer calls and respond to customer queries professionally.
- Provide information and support regarding products and services.
- Understand customer requirements and resolve issues promptly.
- Maintain customer records and update call details.
- Coordinate with internal teams to resolve customer concerns.
- Follow up with customers when required.
Skills Required:
- Good communication skills in English.
- Good listening, problem-solving, and interpersonal skills.
- Patience and a customer-friendly attitude.
- Freshers and experienced candidates can apply.
- Strong organizational and time management abilities, with attention to detail and accuracy.
- Proficiency in basic office software (e.g., word processing, spreadsheets, email tools).
- Ability to work collaboratively in a team-oriented environment and adapt to dynamic project needs.
- Prior experience in project coordination or administrative support is preferred.
- A diploma or degree in business administration, management, or a related field is an advantage.